HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?
Free Standard Shipping:
Once you have placed your order, you should receive your order within 10-14 business days. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
If you choose EXPEDITED shipping, your order will arrive within 3-5 business days; we use DHL as our shipping carrier. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
* We do not GUARANTEE expedited shipping to PO Boxes - only to physical addresses.
How will my orders arrive?
Your Danny Newfeld purchase will arrive individually wrapped and sealed; including a gift boxes and eco-friendly storage pouch.
What metals are the Danny Newfeld Collection made of?
The entire Danny Newfeld collection is made from 925 Sterling Sterling or 14K Gold. You will see the 925 stamp on each item. Some of our jewelry is also plated. You may also choose 14K Yellow Gold plating over sterling silver, or 14K Rose Gold over sterling silver. Did you know: Sterling silver is nickel and lead free? Exact materials associated with each style are listed on their product detail page.
Help! My Package is Lost!
Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at firstname.lastname@example.org
What if I need to return or exchange an item?
It is important to us that you will LOVE your new piece. If you are not in love with your purchase click HERE for our Return and Exchange policy.
How do I Change or Cancel my Order?
Changed your mind? If you would like to change or cancel an order please contact us immediately at email@example.com. Please note:
- If your order has already been processed, you will need to follow the same return process as stated below (all orders are processed within 24 hours - except on weekends)
- If your item has been personalized / engraved, you will receive a refund less 30% of of your purchase price
- If you have received a gift-with-purchase, that will need to be returned as well to be eligible for your refund
Do you offer Price Adjustments?
We reserve the right to modify or change prices without notice. Price adjustments will not apply to:
- Previously purchased items
- Items on clearance
- Holiday promotions
What about Coupons or Discounts?
While we may offer coupons or discounts on purchases, they can not be retroactively applied.
Where is your studio located?
Our offices, fulfillment center and design studio is located in Ra'anana, Israel.
What is your Refund & Exchange Policy?
To be eligible for an EXCHANGE or a REFUND, your item must be unused and in the same condition that you receive it. You will have up to 30 days to return your item for a full refund (less any shipping fees).
If 30 days has passed, you may return the item up to 60 days after purchase for exchange or credit only. To be eligible for a credit or exchange, your item must be unused and in the same condition that you receive it. For more information, please click here.
What happens if an item breaks?
While our entire collection undergoes a rigorous quality assurance process before leaving our studio, we understand that items can break. Apart from the exclusions listed below (Roman Glass, Plating) we will offer a replacement or repair of a product purchased within the past 90 days. You may be required to upload a picture of your product for an assessment by our Quality Assurance team.
How can I pay for My Purchase?
We accept Visa, Mastercard, amex and Paypal for payment. Please use the payment gateways. We do not accept post-dated payments, nor telephone payments.
If I return something for a refund, how will I receive my refund?
All returns will be refunded to your original form of payment.
What is your return policy on ENGRAVED or PERSONALIZED jewelry?
While we accept returns on jewelry that has been engraved, please note that you will receive a refund for your purchase - less 30% of your purchase price. We will not accept "straight exchanges" for size changes on engraved jewelry.
What are the return / exchange policies on jewelry with Roman Glass?
The beauty of Roman Glass is its patina and the process it takes in its hand application. To preserve your glass, avoid contact with water, lotion, soap, perfume and any harsh chemicals. We will not accept returns of Roman Glass that have been exposed to the above elements.
What are the policies on jewelry with Plating?
Our 14K gold plating is applied with a high quality and advanced plating process. Exposure to moisture, polishes, chemicals, perfumes, excessive rubbing, soaps etc., may accelerate the fading of plated jewelry. Returns or exchanges on plated jewelry will only be accepted within 30 days of purchase.
When will I receive my refund?
Refunds will typically be issued within 72 hours of return shipment receipt. Your credit card may take additional processing time for refunds.
Will you refund expedited shipping costs?
Shipping costs are not refundable.
Do you charge Tax?
Your purchases from the Danny Newfeld Collection may be taxed using the applicable sales tax rate for your shipping address. An estimated sales tax amount will be displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
Who do I contact if I have a question?
For all inquiries, please email us at: firstname.lastname@example.org