HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?
Free Standard Shipping:
Once you have placed your order, you should receive your order within 10-14 business days. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
If you choose EXPEDITED shipping, your order will arrive within 2-3 business days. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
How will by orders arrive?
Your Danny Newfeld purchase will arrive individually wrapped and sealed; including a gift boxes and eco-friendly storage pouch.
Help! My Package is Lost!
Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at firstname.lastname@example.org
What metals are the Danny Newfeld Collection made of?
The entire Danny Newfeld collection is made from 925 Sterling Sterling or 14K Gold. You will see the 925 stamp on each item. Some of our jewelry is also plated. You may also choose 14K Yellow Gold plating over sterling silver, or 14K Rose Gold over sterling silver. Did you know: Sterling silver is nickel and lead free? Exact materials associated with each style are listed on their product detail page.
What if I need to return or exchange an item?
It is important to us that you LOVE your order!! Please click HERE for our Return and Exchange policy.
How do I Change or Cancel my Order?
Changed your mind? If you would like to change or cancel an order please contact us at email@example.com. Please note:
- If your order has already been shipped, you will need to follow the same return process as stated below
- If your item has been personalized / engraved, you will receive a refund less 30% of of your purchase price
Do you offer Price Adjustments?
We reserve the right to modify or change prices without notice. Price adjustments will not apply to:
- Previously purchased items
- Items on clearance
- Holiday promotions
What about Coupons or Discounts?
While we may offer coupons or discounts on purchases, they can not be retroactively applied.
How can I pay for My Purchase?
We accept visa, mastercard, amex and paypal for payment. Please use the payment gateways. We do not accept post-dated payments, nor telephone payments.
How will I receive my refund?
All returns will be refunded to your original form of payment.
When will I receive my refund?
Refunds will typically be issued within 72 hours of return shipment receipt.
Will you refund shipping costs?
Shipping costs are not refundable.
Do you charge Tax?
Your purchases from the Danny Newfeld Collection may be taxed using the applicable sales tax rate for your shipping address. An estimated sales tax amount will be displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
Who do I contact if I have a question?
For all inquiries, please email: firstname.lastname@example.org