Frequently Asked Questions (FAQ)
DN Jewelry
The entire Danny Newfeld collection is made from 925 Sterling Sterling or 14K Gold. You will see the 925 stamp on each item. Some of our jewelry is also plated. You may also choose 14K Yellow Gold plating over sterling silver, or 14K Rose Gold over sterling silver. Did you know: Sterling silver is nickel and lead free? Exact materials associated with each style are listed on their product detail page.
Our offices, fulfillment center and design studio is located in Ra'anana, Israel.
Silver will need a little TLC to avoid tarnishing (also called oxidization). You can avoid tarnish by wearing your jewelry often. The natural oils in your skin will “clean” the silver and keep it looking shiny. we recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. Our Danny Newfeld eco-friendly pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Because of our jewelry is 14K Gold plated over sterlings silver, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. Our Danny Newfeld eco-friendly pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Shipping
Free Standard Shipping:
Once you have placed your order, you should receive your order within 10-14 business days. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
Expedited Shipping:
If you choose EXPEDITED shipping, your order will arrive within 3-5 business days; we use DHL as our shipping carrier. Please allow 1-2 additional days for orders of your personalized jewelry to be created, packed and shipped.
* We do not GUARANTEE expedited shipping to PO Boxes - only to physical addresses.
Your Danny Newfeld purchase will arrive individually wrapped and sealed; including a gift boxes and eco-friendly storage pouch.
Despite our best efforts, sometimes circumstances out of our control lead to lost packages. We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it. But, if all else fails, please contact us at contactus@dannynewfeld.com
To be eligible for an EXCHANGE or a REFUND, your item must be unused and in the same condition that you receive it. You will have up to 30 days to return your item for a full refund (less any shipping fees).
If 30 days has passed, you may return the item up to 90 days after purchase for exchange or credit only. To be eligible for a credit or exchange, your item must be unused and in the same condition that you receive it. For more information, please click here.
It is important to us that you will LOVE your new piece. If you are not in love with your purchase here is what you need to do:
STEP 1: Please submit a Return Request.
We require all the information below to proceed with reviewing your request:
Order Number, Item Name or Item# and a reason of the return.
Please note: for quality issues, we may ask you to take pictures of the item.
Send the information in our contact page or to contactus@dannynewfeld.com
STEP 2:
Your return is approved via Email. Once we receive your return request, we ill contact you within 24 hours to confirm the request and provide you with the information you will need to mail your item back to us. We require you to send your package with a tracking number.
STEP 3:
On the outside of your package add the Return Authorization Number
Please note:
We are not responsible for lost or damaged returned shipments. Do NOT return items to our shipping address. Please reach out to us for return information.
Click here for our Return and Exchange policy.
All returns will be refunded to your original form of payment. Refunds will typically be issued within 72 hours of return shipment receipt. Your credit card may take additional processing time for refunds. Shipping costs are not refundable.
While our entire collection undergoes a rigorous quality assurance process before leaving our studio, we understand that items can break. Apart from the exclusions listed below (Roman Glass, Plating) we will offer a replacement or repair of a product purchased within the past 90 days. You may be required to upload a picture of your product for an assessment by our Quality Assurance team.
While we accept returns on jewelry that has been engraved or personalized, please note that you will receive a refund for your purchase -less 30% of your purchase price.We will not accept "straight exchanges" for size changes on engraved/ personalized jewelry.
The beauty of Roman Glass is its patina and the process it takes in its hand application. To preserve your glass, avoid contact with water, lotion, soap, perfume and any harsh chemicals. We will not accept returns of Roman Glass that have been exposed to the above elements.
Our 14K gold plating is applied with a high quality and advanced plating process. Exposure to moisture, polishes, chemicals, perfumes, excessive rubbing, soaps etc., may accelerate the fading of plated jewelry. Returns or exchanges on plated jewelry will only be accepted within 30 days of purchase.
Cancelation
Changed your mind? If you would like to change or cancel an order please contact us immediately at contactus@dannynewfeld.com. Please note:
If your order has already been processed, you will need to follow the same return process as stated below (all orders are processed within 24 hours - except on weekends)If your item has been personalized / engraved, you will receive a refundless 30% of of your purchase priceIf you have received a gift-with-purchase, that will need to be returned as well to be eligible for your refund
Shop
We reserve the right to modify or change prices without notice. Price adjustments will not apply to:
Previously purchased itemsItems on clearanceHoliday promotions
While we may offer coupons or discounts on purchases, they can not be retroactively applied.
We accept Visa, Mastercard, amex and Paypal for payment. Please use the payment gateways. We do not accept post-dated payments, nor telephone payments.
Your purchases from theDanny Newfeld Collection may be taxed using the applicable sales tax rate for your shipping address. An estimated sales tax amount will be displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
As of August 29, 2025, the U.S. eliminated the $800de minimis exemption for most imports, meaning nearly all shipments from Israel are now subject to duties regardless of value. Shipments often incur a15%customs duty, plus potential processing fees (e.g., 10 ILS + VAT via EMS).Key Details on U.S. Customs Duties from Israel:
- Minimum Amount: There is no longer a guaranteed exemption for low-value, non-gift shipments; duties apply to most, if not all, values.
- Duty Rate: A 15% duty is often applied on shipments, as reported for some Israeli imports.
- Methodology: New rules introduced in late 2025 involve either ad valorem duties (percentage of value) or specific duties ($80–$200 range).
- Exceptions: Bona fide gifts under $100 from individuals are generally exempt.
- Fees: In addition to duties, courier services like EMS charge processing fees (e.g., 10 ILS + VAT).
Note: The U.S.-Israel Free Trade Agreement may still apply to specific, formally declared commercial goods, but general e-commerce, small-package, and personal imports are now heavily restricted, with the previous $800 threshold removed.
There is a minimum amount for Canadian customs duty and taxes on items imported from Israel. Generally, if the goods are worth CAN$20 or less, they are exempt from duties and taxes. If the item is worth more than CAN$20, you will likely have to pay duty, GST/HST, and possible provincial sales tax.Here is a breakdown of Canadian customs duty for shipments from Israel:1. Minimum Amounts (De Minimis Rule)
- Goods C$20 or less: No duty or taxes.
- Gifts C$60 or less: No duty or taxes, provided they are sent from an individual to another individual.
- Over C$20: If the item exceeds this value, taxes (like the 5% GST) and duty are applicable on the total value.
2. Duty Rates from Israel
- CIFTA Agreement: The Canada-Israel Free Trade Agreement (CIFTA) generally provides duty-free or reduced-rate access for industrial and many agricultural products manufactured in Israel.
- Applicable Duty: While the trade agreement reduces duties, you may still be subject to 5% GST and provincial taxes. If the goods do not qualify for the free trade certificate of origin, they may be charged the Most-Favoured-Nation (MFN) tariff rate.
- Types of Goods: Some goods, such as certain fruits, vegetables, or wine, might have specific quotas, but many are duty-free.
3. Important Considerations
- Calculating Value: Customs duty and taxes are calculated based on the Canadian dollar value of the goods, which includes shipping costs.
- Handling Fees: If the item is delivered via courier (e.g., UPS, FedEx, DHL), you may be charged a brokerage or handling fee in addition to the taxes.
- Exemptions: Some items do not qualify for the C$20 exemption, including alcohol, tobacco, books, periodicals, and magazines.
Read all about ourPrivacy Policy.
For all inquiries, please email us at:contactus@dannynewfeld.com
Navigating the holiday season should be as seamless as our jewelry. Here are answers to common questions to help you find the perfect gift with ease.
Ordering & Shipping
Q: What are the shipping deadlines for Christmas delivery?
A: To ensure your beautiful gifts arrive in time for Christmas, we recommend placing your orders by the following dates:
- Standard Shipping: Order by December 15th.
- Express Shipping: Order by December 20th.
Please note these dates are recommendations and can be subject to carrier delays. We encourage you to shop early to avoid disappointment.
Q: Can I ship a gift directly to the recipient?
A: Absolutely. You can enter a separate shipping address during checkout. Rest assured, the invoice included will not display the price, maintaining the surprise.
Gifting & Presentation
Q: Do you offer gift wrapping?
A: Yes, every piece from Danny Newfeld Jewelry arrives in our signature, elegant packaging, ready for gifting. We take pride in ensuring the unboxing experience is as special as the jewelry itself. There is no additional charge for our standard luxury packaging.
Q: Can I include a personalized gift message?
A: Of course. You will have the option to add a complimentary, personalized gift message at checkout. Your message will be printed on a beautiful card and included with the order.
Holiday Policies & Promotions
Q: What is your return policy for holiday gifts?
A: We want you and your loved ones to be completely satisfied. For items purchased between November 15th and December 24th, we are pleased to offer an extended return and exchange window until January 15th, 2026. Items must be in their original, unworn condition and accompanied by the original packaging.
Q: Are there any special Christmas promotions?
A: We love to celebrate the season of giving! Keep an eye on our website and subscribe to our newsletter for exclusive holiday offers, early access to sales, and special announcements throughout the Christmas shopping season.
Q: I'm not sure what to buy. Can you help?
A: We would be delighted to help you find the perfect gift. Explore our curated Holiday Gift Guide on the website for inspiration, or contact our dedicated customer care team for personalized recommendations.
Roman Glass Jewelry: Frequently Asked Questions
1. What exactly is Roman glass, and how old is it?
Roman glass refers to ancient glass fragments discovered in archaeological excavation sites throughout the regions once ruled by the Roman Empire, particularly in modern-day Israel. This glass dates back roughly 2,000 years, ranging from the 1st century BC to the 5th century AD. When you wear a piece of Roman glass jewelry, you are literally wearing a piece of history that was crafted and used by people two millennia ago.
2. Why does the glass have that unique iridescent coating?
The beautiful rainbow-colored sheen, known as patina, is the result of a chemical reaction between the glass and the mineral-rich soil where it was buried for centuries. Over time, the glass absorbed minerals from the earth, creating thin layers of oxidation that refract light into dazzling shades of blue, green, and purple. Because this process happens naturally and depends on specific soil conditions, no two pieces of Roman glass ever look exactly the same.
3. How do I know if my Roman glass jewelry is authentic?
Authentic Roman glass usually comes with a certificate of authenticity from the jeweler. Physically, genuine ancient glass has a distinct look and feel—the patina is often flaky or layered rather than painted on, and the glass itself is typically lightweight. Because the supply of this ancient material is finite, reputable dealers source their fragments from authorized archaeological excavations. Always purchase from trusted jewelers who specialize in historical artifacts or artisan Israeli jewelry.
4. Is Roman glass fragile? How should I care for it?
While the glass has survived for thousands of years, the iridescent patina is delicate. The most critical rule for care is to avoid water. Exposure to water, lotions, perfumes, or hairspray can cause the patina to flake off or fade, leaving you with plain glass.
- Do not wear it while swimming, showering, or washing dishes.
- Do clean the silver or gold setting carefully with a polishing cloth, ensuring you don't rub the glass itself.
5. Does Roman glass jewelry hold its value?
Yes, and it is often considered a collector's item. Since the supply of ancient Roman glass is limited—no new Roman glass is being made, after all—fragments become rarer over time. The value depends on the quality of the patina (the intensity of the colors), the size of the fragment, and the craftsmanship of the setting (typically sterling silver or gold). Beyond monetary value, it holds immense historical significance as a tangible connection to the ancient world.